Saturday, June 23, 2007: 1:00 PM-5:00 PM

PC3: Customer Service In Women's Healthcare: Building Competitive Advantage Via Patient Satisfaction

Sean Keyser

Identify customer service initiatives specific to women and newborn healthcare settings. Discuss strategies for boosting patient satisfaction scores in your practice settings. Describe the latest business trends and research related to customer satisfaction.

See more of The Association of Women's Health, Obstetric and Neonatal Nurses (June 23-27, 2007)