Abstract: Becoming An Outstanding Provider of Family-Centered Maternity Care (Association of Women's Health, Obstetric and Neonatal Nurses (June 27

Sunday, June 28, 2009

Hall A (San Diego Convention Center)

Sharon L. Shoulders, MSN, RN , Perinatal Services, University Medical Center, Lubbock, TX

Celeste R. Phillips, RN, BSN, MS, EdD , Phillips+Fenwick, Santa Cruz, CA

LaNell Harrison, MSN, RN , Department of Nursing, Lubbock Christian University, Lubbock, TX

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_{Family Centered Maternity Care (FCMC) is a patient care model in which the patient comes first and the emphasis is on family education, non-separation of well mothers and babies, breastfeeding, creative labor support strategies and family-centered developmental care of sick newborns.}_{In Fall of 2005, the hospital Administration of University Medical Center in Lubbock, Texas, responded in the affirmative to a request by nursing leadership to develop a FCMC program. The process used to make an orderly transition included extensive nursing staff and physician education, changes in practice to reflect current evidence base and revision of patient education.}_{Messaging to the community was intense and included development of a Women’s Advisory Council. Lessons learned include the need to have more trust in staff to accomplish the program goals and the need for more ways to communicate.}_{Outcomes have been extremely positive. Patient and staff satisfaction have improved dramatically and physicians are happy with the improved quality of care and enhanced reputation of the medical center.}

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