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H5A - Help at HOME: Improving Patients' Readiness for Discharge

Wednesday, June 17, 2015 : 8:15 AM

Title: H5A - Help at HOME: Improving Patients' Readiness for Discharge

Room 102 (Long Beach Convention Center)
Ellen Fleischman, RN, RD, MBA, MSN, NE-BC , Women's Administration, Sharp Mary Birch Hospital for Women & Newborns, San Diego, CA

Discipline: Childbearing (CB), Newborn Care (N), Professional Issues (PI), Women’s Health (WH)

Learning Objectives:
  • 1) Identify challenges with discharge education in the postpartum population and the measurement of discharge education effectiveness
  • 2) Describe the application of the Six Sigma Work-Out and interventions utilized to improve patients' readiness for discharge
  • 3) Examine the measureable outcomes as a result of improving the discharge education process

    • Submission Description:
    At Sharp Mary Birch Hospital for Women & Newborns, a free-standing women's hospital with more than 9,00 annual deliveries, a Six Sigma Work-Out was conducted to improve patients' readiness for discharge, as measured by the HCAHPS discharge domain. High priority barriers to effective discharge education were identified through the Work-Out, and an interdisciplinary task force was formed to implent interventions. As a result of multiple innovative interventions,HCAHPS ratings improved from the baseline in fiscal year 2012 to July, 2014 in the following areas: discharge domain increased from the 34th percentile to the 96th percentile, and the “Help at Home” question increased from the 4th percentile to the 75th percentile.

    See more of: H5 - Oral Presentatons on Postpartum Topics
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    The Association of Women's Health, Obstetric and Neonatal Nurses is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.