Improving the Delivery of Care to Limited English Proficiency Patients

Sunday, June 14, 2015

Title: Improving the Delivery of Care to Limited English Proficiency Patients

Promenade Ballroom (Long Beach Convention Center)
Linda Daniel, MSN, RN, CPHQ , Quality and Patient Safety, Christiana Care Health Services, Newark, DE

Discipline: Childbearing (CB), Newborn Care (N), Professional Issues (PI), Women’s Health (WH)

Learning Objectives:
  • Appreciate the importance of accurately identifying LEP patients and the challenges associated with collecting, reporting and communicating LEP status.
  • Learn about the Lean Six Sigma DMAIC process and tools utilized to improve the delivery of care to LEP patients.
  • Describe how poor communication contributes towards health disparities and identify improvement strategies to advance the use of qualified medical interpreters and promote an understanding of culturally sensitive care.

    • Submission Description:
    Limited English Proficiency (LEP) creates challenges for effective communication that impacts health outcomes and inadvertently contributes to health disparities. A survey of postpartum women found 41% of LEP patients reported an unmet need for an interpreter and wide use of unqualified interpreters. This project improved identification of LEP patients and use of qualified medical interpreters (MI), achieving a 75% reduction in patients reporting an unmet need for a qualified MI during their hospitalization.

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    The Association of Women's Health, Obstetric and Neonatal Nurses is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.