Sunday, Sep 26 - Expo Hall Opening
Sunday, Sep 26 - Job Fair
Monday,
Sep 27 - AWHONN's Block Party
Title: PC2 - The Why and How of Dealing with Difficult People
Disciplines: Professional Issues (PI), Advanced Practice (AP)
Learning Objectives:
- Identify a range of disruptive professional behaviors and describe a “disruptive behavior pyramid”.
- Articulate a general plan for addressing disruptive professional behavior.
- Describe tools that may help address unprofessional behavior by building a civilized workplace.
Disruptive behavior by healthcare professionals is a threat to quality of care and patient safety, while also affecting staff morale and increasing cost burdens to a healthcare organization. This presentation will provide tools, strategies and a comprehensive plan to address disruptive conduct. Furthermore, the methodology presented in this workshop is an essential component of a plan to address The Joint Commission's July 2008 Alert entitled "Behaviors that undermine a culture of safety."
Saturday, September 25, 2010: 8:00 AM-12:00 PM
Venetian
Moderator:
Catherine Ivory, PhD, RNC-OB
Presenting Author:
James W. Pichert, PhD
