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Online Program

D1 - Hot Topic: Creating and Sustaining a Safe, Civilized Healthcare Workplace

Disciplines: Professional Issues (PI)

Learning Objectives:
  1. Identify five perpetrators of workplace violence (assailants) and describe how to deal with those who threaten employee/staff safety.
  2. Describe an infrastructure for dealing with incivility (disruptive behavior) among health professionals.
  3. Name at least five specific strategies health professionals may find useful if/when they choose to work with difficult patients and families
Submission Description:
Although many features distinguish a profession, one of the most important is responsibility for its members’ safety and their conduct. Unfortunately, healthcare professionals may not be trained to deal with workplace violence and incivility (aka disruptive behaviors, bullying, lateral violence, and, more commonly, passive-aggressive resistance) from both colleagues and patients. This session addresses these issues and suggests practical strategies and tactics for dealing with them. Without proper tools and commitment, healthcare professionals seem to tolerate some disruptive behavior despite its potential to threaten patient safety, harm team morale and increase costs. Addressing unprofessional behavior begins with a commitment to reduce tolerance for such behavior and requires (a) an organizational infrastructure, (b) a tiered “pyramid" to guide interventions, and (3) adaptable training elements and resources.
Tuesday, June 28, 2011: 9:30 AM-10:30 AM
201 (Colorado Convention Center)
Moderator:
Janet M. Nelson, BSN, RNC-OB, C-EFM
Presenting Author:
James W. Pichert, PhD