Organizational Transformation from Cultural Misalignment to Culture of Continuous Learning

The impetus for this quality improvement project stemmed from a perinatal unit in crisis as a result of misalignment between organizational culture and execution of a strategic vision to expand perinatal services. This produced a culture of mistrust, poor staff engagement, excessive RN turnover, and abysmal patient satisfaction scores. Informed by an organizational assessment, a theory-driven, multiphase process improvement for the cultural misalignment was implemented, resulting in cultural transformation to a culture of continuous learning.